SurfacePlay Privacy and Data Protection Policy

Last updated: 06/10/2026

Purpose of This Policy

SurfacePlay respects your privacy and is committed to protecting the personal information we collect, use, store, and share in the course of operating our business.

This Privacy Policy explains how SurfacePlay (“SurfacePlay,” “we,” “our,” or “us”) collects and uses personal information from customers, prospective customers, suppliers, business contacts, website visitors, and other individuals who interact with us.

This Policy may be updated from time to time to reflect changes in our business, legal requirements, or privacy practices.

Information We Collect

We may collect, store, and use personal information including:

  • Name

  • Job title

  • Company or organization name

  • Mailing address

  • Telephone number

  • Email address

  • Project details or inquiry information

  • Payment or billing information, where applicable

  • Website usage information, such as IP address, browser type, device information, pages visited, and referral source

We only collect information that is reasonably necessary for our business operations, communications, services, and legal obligations.

How We Collect Personal Information

We may collect personal information directly from you when you:

  • Contact us by phone, email, or through our website

  • Submit an inquiry or request information

  • Request a quote or proposal

  • Place an order or enter into a business relationship with us

  • Communicate with our team

We may also receive information from your employer, colleagues, suppliers, contractors, business partners, or publicly available sources.

How We Use Personal Information

We may use personal information to:

  • Respond to inquiries and requests

  • Provide information about our products and services

  • Prepare quotes, proposals, and project communications

  • Manage customer, supplier, and business relationships

  • Process orders, invoices, and payments

  • Coordinate deliveries, installations, or project support

  • Improve our website, services, and customer experience

  • Send marketing communications where permitted

  • Comply with legal, regulatory, accounting, and operational requirements

  • Protect our business, website, rights, property, and users

Marketing Communications

We may use your contact information to send relevant business updates, product information, or marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and analyze website performance.

We may use analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools may collect information such as pages visited, time spent on the site, device type, browser type, and general location information.

You can control cookies through your browser settings.

Sharing Personal Information

We do not sell personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • Website hosting and technology providers

  • Email and marketing platforms

  • Payment processors

  • Professional advisers

  • Delivery, courier, and logistics providers

  • Contractors, installers, suppliers, or project partners

  • Credit reference or business verification providers, where appropriate

  • Legal, regulatory, or government authorities where required by law

We may also share personal information in connection with a business sale, merger, acquisition, restructuring, or similar transaction.

Where we share personal information with third-party service providers, we expect them to use appropriate safeguards and only process information as necessary to provide services to us.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Access to personal information is limited to employees, contractors, service providers, and business partners who have a legitimate business need to access it.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to manage business relationships, provide services, maintain records, resolve disputes, comply with legal obligations, and support legitimate business needs.

The length of time we retain information may vary depending on the type of information, the reason it was collected, and applicable legal or operational requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or shared

Residents of certain U.S. states, including California, may have additional privacy rights under applicable state privacy laws.

To exercise any applicable privacy rights, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

Children’s Privacy

Our website and services are intended for business and general audience use. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

International Visitors

SurfacePlay is focused on serving customers in the United States and North America.

If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Where appropriate, we may provide additional notice of significant changes.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

SurfacePlay
Email: info@surfaceplay.com